Privacy Policy
FuelBuddy recognises the importance of maintaining the privacy of the information belonging to you. This Policy sets out details of how we treat user information we collect on fuelbuddy.ae (the “Website”). The Website is owned and operated by Treis Solutions LLP , a limited liability partnership firm registered under the Limited Liability Partnership Act, 2008 having its registered office at A-41, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi 110044.
By visiting and/or using the Website, you agree to the terms of this Privacy Policy and it shall be deemed that you have read in full, accepted and agreed to the terms herein. FuelBuddy reserves the right to modify the terms contained in this Privacy Policy at any time by posting such modifications on the Website. The modified Privacy Policy would be effective from the date of modification that is posted by FuelBuddy on the Website. If you do not agree to any term that is contained in this Privacy Policy, please immediately cease your use of the Website.
This Privacy Policy is issued pursuant to the provisions that are contained in (a) Section 43A of the Information Technology Act, 2000; (b) Regulation 4 of the Information Technology ((Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and (c) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
Information that is collected by FuelBuddy on the Website shall be used by FuelBuddy only for the purpose of providing the Services, and such information shall not be used, sold, transferred or rented in a manner that is not set out in this Privacy Policy.
Information that is collected by FuelBuddy:
- Name
- Email address
- Mobile/Phone number/s
- Address (residential/commercial)
- Location details
- IP address
- Browser details
In providing the various services that are available on the Website (the “Services”), FuelBuddy may have to collect certain personal information from you. This information would, inter alia, include the following:
Contact information: FuelBuddy may collect your name, email, mobile number, postal address, IP address etc.
Payment and billing information. FuelBuddy may collect your billing name, billing address and payment method when you pay the Charges (as defined in the Terms of Use available here https://fuelbuddy.ae/terms-conditions ) on the Website. Please note that FuelBuddy ‘s online payment partner would collect your credit/debit card number or credit/debit card expiry date or other details pertaining to your credit/debit card.
Other information. While you use the Website, FuelBuddy may collect information about your IP address and the browser you are using.
You acknowledge and agree that any and all information that is provided by you on the Website is provided by you voluntarily and at your own risk. While FuelBuddy would make all efforts to ensure the safety and security of the information provided for you, it shall not be responsible for any loss or theft of data. Please note that any information that is provided by you may be retained by FuelBuddy for (i) providing the Services; and (ii) for meeting its obligations under applicable law. Even if you delete your User account on Website, FuelBuddy may have to retain the information provided by you for a short period of time until the same can be removed from its servers, and for compliance with its obligations under law (if any).
You shall be responsible for the accuracy of the information provided to FuelBuddy for the use of the Website and the Services. If there is any mistake in or change to the personal information provided by you for the use of Website, you shall immediately notify FuelBuddy at orderinfo@fuelbuddy.ae. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the Website. Where FuelBuddy has reasons to believe that the information provided by you on the Website in incorrect or incomplete, FuelBuddy may restrict you from using the Website by disabling your User Account.
If you want to discontinue the use of the Website, please notify FuelBuddy at orderinfo@fuelbuddy.ae. Once you discontinue the use of the Website, FuelBuddy shall retain the personal information provided by you on the Website for such time period as may be mandated by applicable law.
Information may be collected in several ways:
Active collection: This refers to the information that is actively provided by you while registering on the Website, while placing an order for the procurement of the Product and so on etc.
Passive Collection: This refers to the information that is gathered by FuelBuddy using tracking tools like Google Analytics, Google Webmaster, browser cookies etc. for collecting information about your usage of our website. This information may be used by FuelBuddy for internal research to understand User demographics, interests and behaviour with a view to improving the functionality of the Website. This information may include the URL of the website that you visited just before visiting the Website or which one you go to after visiting the Website, your computer browser information, and your IP address.
While FuelBuddy does not actively collect any information from persons who visit the Website, but do not register themselves on it or avail of the Services, certain portions of this Privacy Policy would be applicable to such visitors as well.
Use of your personal information by FuelBuddy:
To contact you: The contact information you provide would be used by FuelBuddy to contact you for the confirmation of an order or for any other Service.
To improve the quality of the Services:FuelBuddy might use your information to improve the functionality of the Services and to ensure that its quality is maintained / bettered.
For security purposes: FuelBuddy might use the information provided by you on the Website to protect our company, our customers, or our websites.
For marketing purposes: FuelBuddy might send you information about special promotions or offers. FuelBuddy might also notify you of new or improved features on the Website.
Transactional communications: FuelBuddy may also contact you by way of emails or SMSs to confirm an order, confirm the payment of Charges etc.
FuelBuddy shall use your information only in a manner that is permitted by applicable law.
Sharing of information by FuelBuddy with third-parties:
Service Providers: FuelBuddy shall share your information with persons who FuelBuddy has contracted with for assistance with performing the Services such as payment processors or transactional message processors.
Compliance with law: FuelBuddy might share your information to respond to a court order or subpoena. FuelBuddy may share your information if a government agency or investigatory body requests FuelBuddy to do so.
Mergers and Acquisitions: If FuelBuddy sells its business or hives of a portion of the same to a new entity, your personal information that is available on the Website may be transferred to the new entity.
SECURITY OF YOUR INFORMATION:
Please note that neither FuelBuddy nor any of its employees would have access to the password that relates to your User account on the Website. You shall be solely responsible for protecting your login credentials to the Website, and FuelBuddy shall not be liable in any manner for unauthorised use of your login credentials. You shall be liable to FuelBuddy for any loss suffered by FuelBuddy as a result of unauthorised use of your login credentials. In the event of any misuse or suspected misuse of the same, please notify FuelBuddy at orderinfo@fuelbuddy.ae.
While FuelBuddy shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for theft or loss of data due to unauthorized access to the User’s electronic devices.
Cookies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you grant the permission, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. FuelBuddy uses traffic log cookies to identify which pages are being used. This helps FuelBuddy analyze data about web page traffic and improve the functioning of the Website. This information is used by FuelBuddy only for statistical analysis and then the data is removed from the system. Please note that FuelBuddy does not have any control over the cookies that are placed by third party links on the Website. FuelBuddy does not represent to you that such third party websites have their own Privacy Policies or that the information that is provided by you to them would be secure.
THIRD PARTY SITES
If you click on one of the links to third party websites that may be available on the Website, you may be taken to websites that FuelBuddy does not control. This Privacy Policy does not apply to the privacy practices of those websites.
FuelBuddy shall not be liable for the misuse of your personal information by third party websites.
REDRESSAL OF GRIEVANCES
If a User has any questions or grievances regarding the Website, the contents thereof or the Services, the User may reach out to customer support at email address orderinfo@fuelbuddy.ae (the “Grievance Officer”). The Grievance Officer shall address any complaint or grievance that is raised.
MISCELLANEOUS PROVISIONS
Force Majeure: FuelBuddy shall not responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott. FuelBuddy may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and the provision of the Services.
No Waiver: A delay or failure by FuelBuddy to exercise or enforce any right or provision of this Privacy Policy will not constitute a waiver of such right or provision.
Notices: All notices given to a User by FuelBuddy or by a User to FuelBuddy or another User shall be in writing and in the English language. Such notice shall be sent by e-mail or mailed by a prepaid internationally-recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:
Notice to FuelBuddy:
Email: orderinfo@fuelbuddy.ae
Notice to User:
At the email address provided by you at the time of registration on the Website.
Governing Law Jurisdiction: This Privacy Policy is governed by the provisions of Indian law, including but not limited to the following:
- the Indian Contract Act, 1872;
- the (Indian) Information Technology Act, 2000;
- the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and
- the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.
This Website originates from the State of Karnataka in India. This Privacy Policy will be governed by the laws that are applicable in the State of Karnataka. By using this Website, you consent to the jurisdiction and venue of the courts located in Karnataka, India in connection with any action, suit, proceeding or claim arising under or by reason of this Privacy Policy.
English